James Bryan Opticians Eyeballs Online Orders - Delivery

For goods that are in stock we normally ship within 24 hours of receipt of your order. Our courier collects at the same time each weekday (Monday, Tuesday, Thursday and Friday but NOT Wednesday). If your order is received after our daily collection then it will be despatched the next working day.

For goods that are out of stock you should allow up to 21 days for delivery (usually much less). When we have received your order for goods that are out of stock we shall be in touch within 24 hours to give you a firm indication of when you can expect your goods. Should you find this timescale unreasonable we shall immediately refund your payment.

Prescription orders

Although we complete the vast majority of standard prescription orders within 7 days you should allow 21 days for delivery. Carl Zeiss prescription orders are typically despatched within 14-21 days.

Courier Details

All deliveries are tracked and require a signature on delivery. If you are out when your goods are delivered then you will get the dreaded “we called and you were out” card and you'll have to trudge up to the local sorting office to collect them. You may specify an alternative delivery address such a your workplace to have them delivered to.

For domestic (UK) orders we use Royal Mail Tracked 24 as a reliable means of getting your goods safely to your door. Please note that this is a very fast, reliable and insured delivery service but it is not guaranteed next day.

For Europe and the rest of the World we use Royal Mail International Tracked and Signed.

Tracking

When your goods are despatched we shall send you confirmation along with the tracking reference so that you can trace it right to your doorstep or chosen delivery location.